This policy covers products bought from RC Car Entertainment at our shop at #129 10985 38 St NE, Calgary AB T3N 1Z2, and products we supply as part of an installation.
Products that have not been installed
If you have bought a product from us and it has not been installed, you can return it within 30 days of purchase for a refund or exchange, provided it is unused and in resalable condition, in its original packaging with all accessories and manuals, and accompanied by your receipt or proof of purchase.
Products that have already been installed
Once a product has been fitted to your vehicle we cannot accept it back as a return, because the installation labour and any vehicle-specific parts have already been used. Installed products are still covered by the manufacturer warranty, and our workmanship is covered by our lifetime warranty on the installation.
Faulty or defective products
If a product develops a fault, bring it back to us. We will diagnose it and, where the fault is covered, process the claim with the manufacturer on your behalf. Warranty length and terms are set by the manufacturer and vary by product. If the problem turns out to be our installation rather than the product, we will put it right at no charge.
Special orders and custom work
Items ordered in specifically for you, and anything custom-made or custom-cut such as vinyl decals, cannot be returned unless they are faulty.
How to start a return
Call us on (368) 210-7200, email info@rccarentertainment.ca, or bring the item to the shop with your receipt. Please contact us before coming in so we can check the item is eligible and have someone available to help you.
Refunds
Approved refunds are issued to the original method of payment. Please allow a few business days for the funds to appear, depending on your bank or card issuer.
Your rights
Nothing in this policy limits your rights under Alberta consumer protection law.
Contact
RC Car Entertainment, #129 10985 38 St NE, Calgary AB T3N 1Z2. Phone (368) 210-7200. Email info@rccarentertainment.ca. Open Monday to Saturday, 10:30am to 6:30pm.